Tutoring Agreement Terms

FEES AND PAYMENT

• Payment of fees must be paid in full by the due date in advance, at the start of each cycle. Each cycle comprises either monthly, or in 6- or 10- lesson packages based on the package selected.

• A late fee of $50 will be charged if payment is not received by the due date as stated on the invoice.

• The student’s reserved class slot may be released if payment is not received by the due date.

• All payments are strictly non-refundable and non-transferrable.

SCHEDULE AND MAKEUP LESSONS

• Each lesson is two hours long and conducted weekly except during Centre holidays. These breaks which will be announced to students and indicated in the Student Portal calendar.

• Students who are unable to attend their usual weekly class must inform the Tutor at least 24 hours in advance, accompanied by submitting a valid medical certificate or letter from their school or Parent/Guardian.

• Students may make up for a missed lesson by attending another class of the same level in the same lesson week, subject to availability.

• No refunds, pro-rating or credit will be given for missed lessons, regardless of the reason.

• Lessons are conducted according to the times stipulated in the schedule and no adjustment shall be made for time lost because of the student’s late arrival. 

• In exceptional circumstances where a lesson may have to be cancelled and rescheduled, the Tutor will give as much notice to the student as possible.

CODE OF CONDUCT

To maintain a safe, respectful, and productive learning environment, the following rules apply:

• Students must log in for lessons punctually and stay for the full lesson duration.

• Students are required to use their real names and keep webcams turned on throughout the session, unless otherwise excused by the Tutor.

• Recording, photographing or sharing lessons without the Tutor’s written consent is strictly prohibited.

• Disruptive, disrespectful or inappropriate behaviour (including in chat or on camera) will not be tolerated and may result in removal from the class or termination of tuition.

• Class links, materials or access credentials must not be shared with others.

• The Tutor reserves the right to mute, remove or block any student from a session if their behaviour is deemed inappropriate.

OBLIGATIONS

• The Tutor shall maintain confidentiality regarding all Student information and will only contact third parties involved in the Student’s education with prior consent from the Student or Parent/Guardian.

• The Tutor shall at no time be required or obliged to complete homework or assignments on behalf of the Student.

• It is expressly understood that the Student engages the services of the Tutor as an independent contractor and not as an employee. The Tutor shall be responsible for his/her insurance and all statutory declarations and contributions regarding income tax.

• The Student agrees that assignments, exercises or homework form an integral part of tutoring and undertakes to complete such work timeously. The Tutor makes no promises or guarantees with regards to a Student’s performance or academic outcome.

INTELLECTUAL PROPERTY

• Unless stated otherwise, the Tutor owns the intellectual property and/or licensing rights subsisting in all worksheets and other study materials distributed or used during lessons. Parents/Guardians and Students are prohibited from copying, reproducing, modifying, distributing, disclosing, selling, displaying, or transmitting in any form or by any means whatsoever (including mechanical, electronic, recording, photocopying or otherwise) the abovementioned worksheets and other study materials without prior written permission.

• Any unauthorised use, copying, reproduction, modification, distribution, disclosure, sale, display, recording or transmission of the Tutor’s materials (or any part thereof) shall be valid grounds for termination of a Student. Fees paid will not be refunded.

• The Tutor reserves the right to copy, reproduce, display, distribute and use any photographs or videos taken of the Student or any work produced by the Student for educational or promotional purposes.

• The Tutor may publish the Student’s academic achievements in any form or media at any time, including after graduation or withdrawal.

• Please do not hesitate to contact us if you have concerns or questions about your child’s learning progress at any point.

• Students who wish to withdraw from the programme must notify the Centre within 72 hours of receiving the invoice.

OTHER CONDITIONS

• Queries related to any external materials not within the scope of our course will be handled at the Tutor’s discretion and convenience.

• The Tutor reserves the right to:

  • make changes to the classes, including but not limited to rescheduling, consolidating or cancelling any class at any point.

  • withhold the delivery of products and services until all outstanding payments have been fully paid.

  • terminate the Student’s enrolment if the Tutor deems, in its sole discretion, that the Parents/Guardians and/or Student demonstrates behaviour that is detrimental to the learning environment or welfare of its employees or other Parents/Guardians and Students of the Tutor.

INDEMNITY

• The Parent/Guardian hereby releases the Tutor from all liability for any injury, loss or damage of any other kind whatsoever which might be sustained by the Student or Student’s property in undertaking any activity during lessons, whether online or in-person, except in cases of the wilful misconduct by the Tutor.

• The Parent/Guardian/Student shall indemnify, defend and hold harmless the Tutor from and against all loss, claims, demands or causes of action and any liabilities, damages, costs or expenses resulting from (including expenses and legal fees on an indemnity basis) caused by, arising out of or relating to the breach of or non-compliance with any terms on the part of the Parents/Guardians and/or Student or arising out of any misconduct or negligence on the part of the Parents/Guardians and/or Student.